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Frequently Asked Questions

1. How do I know if my mobile phone is locked?


Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.


2. How long does it take to unlock my phone?


It depends on Phone Model and Brand (All Time Frame are mention on the product Page) and about a minute to actually unlock your phone with the unlock code.


3. How do I find my mobile phone's IMEI number?


There are two simple ways to find your phone's IMEI number:
1. While your phone is switched on, type *#06#, your phone would then display its IMEI number.
2. The IMEI number of your phone can be found printed on the phone underneath the battery.


4. What is an IMEI number?


IMEI is the abbreviation for International Mobile Equipment Identity. It is a number unique to every GSM or UMTS mobile phone in the world. An IMEI number contains 15-17 digits. The IMEI number is used by the network to identify valid devices and therefore can be used to stop a stolen phone from accessing the network. The IMEI number is only used to identify the device, and has no permanent or semi-permanent relation to the subscriber.


5. How do you find your Alcatel mobile phone's Provider ID?


1 - Look at the sticker located under the battery on your mobile phone.
2 - The Provider ID must be exactly 13 chars long.


6. Is unlocking legal?


Unlocking a mobile phone is legal in most countries. For more information about the laws and regulations on unlocking please click here, we also advice you to contact the respective officials in your country to find out more about sim lock laws and regulations.


7. How do I unlock my phone?


Every mobile phone has its own unique unlock code. The method of entering unlock codes on your mobile phone vary from manufacturer to manufacturer and model to model. You can find unlocking instructions for your mobile phone by choosing your phone's model number in any of the unlocking service pages on our website


8. Will unlocking the phone remove my service provider's settings and logos?


No, unlocking your phone just removes the SIM card restriction on your phone so that you can use any other network's SIM card. It will not change the operator's settings and logos.


9. Will I have to unlock my phone every time I change a sim card?


If you unlock your phone using the unlock code we give you, your phone gets permanently unlocked. It will not ask for any other unlock code in the future. After you unlock your phone, you can use it with any other network's sim card.


10. Why would I want to have my phone unlocked?


If you unlock your phone, you can switch to any other network.
If you are travelling abroad, you can use your phone with the local network and do away with roaming charges.
Unlocked phones usually have a higher resale value than phones that are locked.


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